Refund policy

Shokunin Return Policy
"Your satisfaction is our craft."

We stand behind the quality of our products and want you to be completely confident in your purchase. If you're not fully satisfied, we offer a 30-day full money-back guarantee on our hair brushes, blow dryers, microfiber towels, and totes.

How to Start a Return

You have 30 days from the date you receive your item to request a return. To start the process:

  1. Email us at fashionmeetspassion@gmail.com with your order number and reason for return.

  2. Wait for approval before shipping your item back. Items sent without prior approval will not be accepted.

Once approved, send your return to:

Shokunin Returns
1135 East Chocolate Avenue, Unit 208 - 2nd Floor
Hershey, Pennsylvania 17033, United States
📧 fashionmeetspassion@gmail.com | 📞 516-761-2010

Please note: Customers are responsible for return shipping costs.

Return Eligibility

To be eligible for a return:

  • The item must be in new condition: unused, with original tags, and in its original packaging.

  • Include proof of purchase (receipt or order confirmation).

Non-returnable items:

  • Used or damaged products not resulting from manufacturing defects

  • Sale items or gift cards

  • Personal care items (e.g., opened beauty products)

Have questions? Contact us before sending your return—we’re happy to help.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at fashionmeetspassion@gmail.com with photos and details. We’ll evaluate the issue and make it right.

Exchanges

Need a different size or product?

  1. Return the original item following the steps above.

  2. Place a new order to ensure you get what you need quickly.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.
✅ Approved refunds: Issued to your original payment method within 10 business days.
💳 Processing times may vary depending on your bank or credit card provider.

🚨 If 15 business days pass without receiving your refund, please contact us at fashionmeetspassion@gmail.com.

We're Here to Help

Questions or concerns?
📧 fashionmeetspassion@gmail.com
📞 516-761-2010
Your satisfaction is at the heart of everything we do.